Get in touch with our team. We're here to help with any questions or concerns you may have. Use our AI assistant for instant support!
Phone Number
Email Address
AI Assistant
24/7 instant help with DoronPay services, payments, and more!
Phone Support Hours
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Address
Tetteh Quarshie Ave Adabraka, Accra, GA-074-3179
Accra, Ghana
Phone Number
Email Address
Find quick answers to common questions about DoronPay services
We strive to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend using our AI assistant for instant support or calling our customer support line directly.
For technical issues, you can use our AI assistant for immediate assistance, use the contact form and select "Technical Support" as the subject, or call our support line. Include details such as the device you're using, the specific feature you're having trouble with, and any error messages you received.
For partnership inquiries, please use the contact form and select "Partnership Opportunity" as the subject. Alternatively, you can email our partnerships team directly at info@doronpay.com or start a conversation using our AI assistant.
Yes, we offer in-person support at our head office location in Accra, Ghana. You can visit our office during business hours, though we recommend scheduling an appointment for faster service. You can also get instant help through our AI assistant.
We welcome all feedback! You can provide feedback using the contact form and selecting "Feedback/Suggestion" as the subject, through our AI assistant, or by emailing us directly. Your insights help us improve our services.
Yes! Our AI assistant is available 24/7 to help you with DoronPay questions, payment guidance, technical issues, and more. It has comprehensive knowledge about all our services and can provide instant support anytime.
Our AI assistant is trained with comprehensive knowledge about DoronPay services including payment gateways, crypto conversions, mobile money, USSD payments, fees, security measures, and troubleshooting. It can help with most questions instantly and guide you to the right resources.