Terms and Conditions

Last Updated: March 6, 2025

1. Introduction

Welcome to DoronPay ("we," "our," "us"). DoronPay is a fintech platform that enables users and merchants to send, receive, and process payments using cryptocurrencies and stablecoin-based systems, along with related financial services.

Our Platform

DoronPay provides innovative cryptocurrency payment solutions including Bitcoin (BTC) and USDT transactions across multiple blockchain networks (USDC, BEP20, Solana), as well as specialized services such as DoronSwap Our mission is to make cryptocurrency payments accessible, secure, and efficient for both individuals and businesses.

Agreement to Terms

By accessing or using our Services, you ("you," "your," "User," "Merchant," or "Customer") agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and DoronPay. If you do not agree to these Terms, you may not access or use our Services.

Please read these Terms carefully before using our platform. Your continued use of DoronPay constitutes acceptance of these Terms and any future modifications.

2. Eligibility

To use DoronPay's Services, you must meet the following eligibility requirements:

Age and Legal Capacity

• You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher
• You must have the legal capacity to enter into binding contracts
• If you are using the Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms

Compliance Requirements

• You must comply with all applicable laws and regulations in your country and jurisdiction, including but not limited to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• You must not be located in a country subject to sanctions by international authorities or where cryptocurrency services are prohibited
• You must not be on any sanctions list or otherwise prohibited from receiving financial services under applicable laws

Merchant Requirements

Merchants wishing to use DoronPay's business services must:

• Complete our onboarding requirements and verification process
• Undergo Know Your Customer (KYC) and Anti-Money Laundering (AML) checks where applicable
• Provide accurate business information and documentation
• Maintain valid business licenses and registrations in their operating jurisdiction
• Ensure their business activities are lawful and comply with all relevant regulations

3. Services Provided

DoronPay offers a comprehensive suite of cryptocurrency payment and financial services designed to meet the needs of both individual users and businesses. Our Services may include:

Crypto Payments & Settlement

• Multi-Currency Support: Send and receive payments in Bitcoin (BTC) and USDT across multiple blockchain networks including USDC, BEP20, and Solana
• Instant Settlement: Fast and efficient payment processing with near-instant confirmations
• Cross-Border Transactions: Seamless international payments without traditional banking intermediaries
• Fiat Conversion: Convert cryptocurrency to local fiat currency where supported

DoronSwap

A crypto exchange and instant swap service offering:

• Instant token swaps between supported cryptocurrencies
• Competitive exchange rates with transparent fee structures
• Liquidity provision for seamless transactions

4. Custody & Responsibility

Understanding the custody model of DoronPay is crucial for proper use of our Services.

Non-Custodial by Default

DoronPay operates on a non-custodial model for user wallets, which means:

• You retain complete control over your private keys
• You are solely responsible for securing your wallet credentials
• DoronPay cannot access, freeze, or recover your funds without your private keys
• You bear full responsibility for any loss of access to your wallet

Temporary Custody

For certain services such as DoronSwap and voucher systems, DoronPay may hold temporary reserves to facilitate transactions. In these cases:

• Funds are held only for the duration necessary to complete the transaction
• We implement industry-standard security measures to protect held assets
• Custody is limited to the specific transaction amount
• Settlement occurs according to predetermined timelines

Asset Value Disclaimer

Security Responsibilities

You are responsible for:

• Maintaining the security of your devices and accounts
• Keeping your private keys, passwords, and recovery phrases secure and confidential
• Immediately notifying DoronPay of any suspected security breach
• Using strong authentication methods and enabling available security features
• Regularly backing up your wallet information

5. Fees

DoronPay operates on a transparent fee structure designed to provide value while maintaining our Services.

Transaction Fees

• All transaction fees are clearly disclosed before you confirm any transaction
• Fees may vary based on transaction type, amount, and payment method
• You will always have the opportunity to review and accept fees before proceeding

Network Fees

Blockchain transaction costs (gas fees, miner fees) are separate from DoronPay service fees and are:

• Determined by the respective blockchain networks
• Borne by the user initiating the transaction
• Variable based on network congestion and transaction priority
• Displayed before transaction confirmation

Fee Changes

DoronPay reserves the right to modify our fee structure at any time. We will:

• Provide appropriate notice of fee changes via email or platform notification
• Post updated fee schedules on our website
• Apply new fees only to transactions initiated after the change date

Fee Schedule

For a complete breakdown of current fees, please visit our Fee Schedule page or contact our support team.

6. Risks & Disclaimers

Cryptocurrency transactions and services involve inherent risks. By using DoronPay, you acknowledge and accept the following:

Transaction Irreversibility

Regulatory Status

• DoronPay is not a bank or traditional financial institution
• We operate as a cryptocurrency payment platform and, where applicable, as a registered Money Services Business (MSB) or under equivalent licensing in relevant jurisdictions
• Our Services are not covered by deposit insurance schemes
• Regulatory treatment of cryptocurrencies varies significantly by jurisdiction and may change

Compliance Responsibility

You are solely responsible for:

• Understanding and complying with all laws and regulations applicable in your jurisdiction
• Determining the tax implications of your cryptocurrency transactions
• Reporting cryptocurrency holdings and transactions to relevant authorities
• Ensuring your use of DoronPay complies with local securities, commodities, and financial services regulations

Market Risks

• Price Volatility: Cryptocurrency prices can fluctuate dramatically in short periods
• Liquidity Risk: Market conditions may affect your ability to buy or sell at desired prices
• Market Manipulation: Cryptocurrency markets may be subject to manipulation
• Loss of Value: You may lose some or all of your investment

Technical Risks

• Network Delays: Blockchain confirmations may be delayed during high traffic
• Smart Contract Risk: Blockchain-based services may contain bugs or vulnerabilities
• Fork Risk: Blockchain networks may undergo splits or protocol changes
• Technology Changes: Rapid evolution of blockchain technology may affect Services

Security Risks

• Risk of unauthorized access if credentials are compromised
• Phishing attacks and social engineering attempts
• Malware and viruses targeting cryptocurrency users
• Risk of loss due to forgotten passwords or lost private keys

7. User & Merchant Obligations

All users of DoronPay must adhere to the following obligations:

Account Information

• Provide accurate, current, and complete information during registration and verification
• Maintain and promptly update your account information
• Not create multiple accounts to circumvent restrictions or verification requirements
• Not share or transfer your account to any other person

Lawful Use Only

You agree to use DoronPay only for lawful purposes and not to engage in any of the following prohibited activities:

• Money Laundering: Using the Services to launder proceeds of criminal activity
• Terrorism Financing: Providing financial support for terrorist organizations or activities
• Fraud: Engaging in any form of deceptive or fraudulent activity
• Unlicensed Gambling: Operating gambling services without proper licensing
• Drug Trafficking: Facilitating illegal drug transactions
• Human Trafficking: Supporting or facilitating human trafficking
• Ransomware: Paying or receiving ransomware payments
• Sanctions Violations: Transacting with sanctioned individuals, entities, or countries
• Securities Violations: Offering unregistered securities or investment schemes
• Intellectual Property Infringement: Selling counterfeit goods or infringing content

Merchant-Specific Obligations

If you are using DoronPay as a merchant, you additionally agree to:

• Ensure all business activities conducted through DoronPay are legal in your jurisdiction
• Maintain all necessary business licenses and permits
• Provide clear and accurate descriptions of products or services
• Honor your stated refund and return policies
• Comply with consumer protection laws
• Not engage in deceptive marketing or pricing practices
• Protect customer data in accordance with applicable privacy laws
• Process refunds and disputes in a timely and fair manner

Security Obligations

• Maintain the confidentiality of your account credentials
• Use strong, unique passwords for your DoronPay account
• Enable two-factor authentication when available
• Not use automated tools or bots without express permission
• Report any security vulnerabilities to DoronPay promptly
• Not attempt to circumvent security measures

Cooperation with Investigations

You agree to cooperate with any investigations by DoronPay or law enforcement, including:

• Providing additional documentation upon request
• Responding to inquiries about suspicious transactions
• Allowing DoronPay to freeze or reverse transactions if legally required

8. Settlements & Withdrawals

DoronPay processes settlements and withdrawals according to specific schedules and requirements.

Settlement Cycles

• Settlements are processed according to DoronPay's daily or scheduled settlement cycles
• Settlement timing may vary based on transaction type, amount, and verification requirements
• Typical settlement periods range from instant to 3 business days, depending on the service
• High-value or unusual transactions may require additional processing time

Fiat Settlement Requirements

For settlements to fiat currency (where applicable), you must:

• Provide valid bank account details or mobile money account information
• Complete identity verification if required
• Ensure the account is in your name or your business's name
• Comply with any local banking or mobile money regulations

Withdrawal Limits

• Withdrawal limits may apply based on your account verification level
• Limits are in place to comply with regulatory requirements and risk management
• Higher limits may be available upon completion of enhanced verification
• Limits are subject to change based on regulatory requirements

Holds and Freezes

Failed Settlements

If a settlement fails due to incorrect account information or other issues:

• Funds will be returned to your DoronPay account
• You will be notified of the failure and the reason
• You may be required to update your account information before retrying
• Repeated failed settlements may result in account restrictions

9. Intellectual Property

All intellectual property rights in the DoronPay platform, Services, and related materials are owned by DoronPay or our licensors.

DoronPay Property

The following remain the exclusive property of DoronPay:

• DoronPay trademarks, service marks, and logos
• Website design, layout, and visual elements
• Software, code, and algorithms
• Documentation, guides, and tutorials
• Marketing materials and content
• APIs and developer tools

Limited License

Subject to your compliance with these Terms, DoronPay grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for their intended purpose
• Use DoronPay logos and branding materials as provided in our brand guidelines for the purpose of indicating acceptance of DoronPay payments
• Use our APIs and developer tools in accordance with our API documentation

Restrictions

You may not, without prior written consent from DoronPay:

• Reproduce, modify, or create derivative works of DoronPay's intellectual property
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Use DoronPay's trademarks in a way that suggests endorsement without authorization
• Remove or alter any copyright, trademark, or proprietary notices
• Frame or mirror any part of the Services
• Use automated systems to extract data from the Services

Feedback and Suggestions

If you provide DoronPay with feedback, suggestions, or ideas about our Services:

• You grant DoronPay a perpetual, worldwide, royalty-free license to use such feedback
• DoronPay has no obligation to implement or compensate you for any feedback provided
• You waive any moral rights in such feedback

10. Limitation of Liability

To the maximum extent permitted by applicable law, DoronPay's liability is limited as follows:

Excluded Damages

DoronPay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of Profits: Any loss of actual or anticipated profits, revenue, or business opportunities
• Loss of Data: Any loss, corruption, or destruction of data or information
• Business Interruption: Any interruption to your business operations
• Reputational Harm: Any damage to your reputation or goodwill
• Indirect Losses: Any losses not directly caused by DoronPay's actions

Service-Related Limitations

DoronPay is not liable for losses arising from:

• Service Interruptions: Temporary unavailability, maintenance, or technical issues with the Services
• Transaction Delays: Delays in processing transactions due to blockchain network congestion or other factors beyond our control
• Price Volatility: Fluctuations in cryptocurrency prices or exchange rates
• Third-Party Services: Actions or omissions of third-party service providers, blockchain networks, or payment processors
• Network Failures: Failures of the internet, telecommunications, or blockchain networks

Security-Related Limitations

DoronPay is not liable for losses resulting from:

• Security breaches caused by your failure to secure your account credentials
• Unauthorized access to your account due to compromised devices or phishing attacks
• Loss of private keys or recovery phrases
• Malware or viruses on your devices
• Social engineering attacks or scams

Cryptocurrency-Specific Limitations

• DoronPay makes no guarantees about cryptocurrency values
• We are not responsible for blockchain forks, airdrops, or protocol changes
• We do not guarantee the availability or functionality of any specific blockchain network
• We are not liable for losses due to smart contract bugs or vulnerabilities in third-party protocols

Maximum Liability Cap

Indemnification

You agree to indemnify, defend, and hold harmless DoronPay, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations

Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Termination & Suspension

DoronPay reserves the right to suspend or terminate your access to the Services at any time, with or without cause, and with or without prior notice.

Grounds for Termination

Your account may be suspended or terminated for any of the following reasons:

• Violation of Terms: Any breach of these Terms and Conditions
• Illegal Activity: Suspected involvement in illegal activities, including money laundering, fraud, or terrorism financing
• Risk to Platform: Actions that pose a risk of harm to DoronPay, our Services, or other users
• Inactivity: Extended periods of account inactivity (typically 12 months or more)
• Law Enforcement: Upon request by law enforcement or regulatory authorities
• False Information: Provision of false, inaccurate, or misleading information
• Multiple Accounts: Creation of multiple accounts to circumvent restrictions
• Chargebacks: Excessive chargebacks or payment disputes

Suspension Process

If your account is suspended:

• You will be notified via email (unless prohibited by law or necessary for security reasons)
• You will be informed of the reason for suspension when possible
• You may be given an opportunity to remedy the issue if applicable
• Access to your account will be temporarily restricted
• Pending transactions may be held during the suspension period

Termination Effects

Upon termination of your account:

• Your right to access and use the Services immediately ceases
• You must immediately cease using any DoronPay intellectual property
• Pending transactions may be canceled or completed at DoronPay's discretion
• You may lose access to data and information associated with your account
• Any remaining balance may be returned to you after deducting applicable fees and resolving any disputes, subject to legal requirements

Your Right to Terminate

You may terminate your account at any time by:

• Contacting our support team with a termination request
• Following the account closure process in your account settings
• Ensuring all pending transactions are resolved
• Withdrawing any remaining balance

Post-Termination Obligations

After termination, you remain responsible for:

• Any outstanding fees or obligations incurred before termination
• Any disputes or chargebacks related to transactions before termination
• Compliance with all applicable laws regarding transactions completed through DoronPay

Survival

The following sections survive termination: Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.

12. Governing Law & Dispute Resolution

These Terms and your use of DoronPay are governed by specific legal frameworks and dispute resolution procedures.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Accra, Ghana, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Jurisdiction

You agree that any legal action or proceeding arising from or related to these Terms or your use of DoronPay shall be brought exclusively in the courts located in Accra, Ghana. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Dispute Resolution Process

Before initiating any formal legal proceedings, we encourage users to follow this dispute resolution process:

Step 1: Contact Support

• Contact our support team at support@doronpay.com
• Provide a detailed description of the dispute
• Allow 10 business days for our team to investigate and respond

Step 2: Escalation

• If the issue is not resolved to your satisfaction, request escalation to management
• Provide any additional information or documentation requested
• Allow an additional 15 business days for review

Step 3: Formal Dispute

If the dispute remains unresolved after the above steps, you may initiate formal proceedings.

Arbitration Agreement

For disputes that cannot be resolved informally, you agree to binding arbitration in Accra, Ghana, conducted in English. The arbitration shall be administered by a mutually agreed-upon arbitration service under its commercial arbitration rules.

Class Action Waiver

You agree that disputes must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Neither you nor DoronPay may participate in a class action or class-wide arbitration.

Exceptions to Arbitration

Either party may seek equitable relief in court for infringement or misuse of intellectual property rights without first engaging in arbitration.

Regulatory Complaints

Where DoronPay operates as a registered Money Services Business or under other regulatory frameworks, you may also have the right to file complaints with relevant regulatory authorities. This does not affect your obligations under this dispute resolution provision.

13. Changes to Terms

DoronPay reserves the right to modify, update, or replace these Terms at any time at our sole discretion.

Notification of Changes

When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Terms on our website and mobile application
• Make reasonable efforts to notify you of significant changes via email or in-app notification
• For material changes, provide at least 30 days' notice before the changes take effect

Your Responsibility

It is your responsibility to:

• Review these Terms periodically for any changes
• Check the "Last Updated" date to identify when the Terms were last modified
• Understand how changes may affect your use of the Services

Acceptance of Changes

Your continued access to or use of the Services after the modified Terms have been posted constitutes your acceptance of the modified Terms. If you do not agree with the modified Terms, you must:

• Immediately discontinue use of the Services
• Close your account by following our account closure process
• Withdraw any remaining balance (subject to applicable fees and resolution of pending transactions)

Version History

Previous versions of these Terms may be available upon request for your reference. Contact us at support@doronpay.com if you need access to prior versions.

14. Contact Information

If you have any questions, concerns, or require support regarding these Terms or the Services, please contact us through any of the following channels:

General Inquiries

Email: support@doronpay.com
Response Time: We aim to respond to all inquiries within 24-48 hours during business days

Legal & Compliance

Email: support@doronpay.com
For legal matters, compliance questions, or regulatory inquiries

Business & Partnerships

Email: support@doronpay.com
For merchant inquiries, partnership opportunities, or enterprise solutions

Phone Support

Phone: +233 055 058 1851
Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Mailing Address

DoronPay
Tetteh Quarshie Ave Adabraka, Accra, GA-074-3179
Accra
Ghana

Online Resources

• Help Center: support@doronpay.com

Emergency Security Issues

For urgent security matters or suspected account compromise:

Email: support@doronpay.com
24/7 Support: Available through in-app chat for verified account holders